GENERAL PEORIA CHARTER TRAVEL POLICY

Itineraries:

The shows, attractions and meals listed on our itineraries are the ones for which we currently hold reservations. However, changes in the featured performers or availability of attractions, are changes over which we have no control. If changes occur, we will do our best to book shows/meals of comparable quality and to advise you of those changes when they happen.


Payment:

Non-Broadway Day Trips: No deposit is required however payment in full is due 60 days prior to departure. Failure to make payment 60 days prior will result in cancellation of your reservation. Broadway Day Trips: Payment is due at time of making your reservation. Multi-Day Tours: A $200 per person deposit is due at the time of making your reservation. Final payment is due 60 days prior to your scheduled departure.


Departures/Pickups:

Please indicate your choice of pickup point at the time you make your reservation. Also specify if you’re traveling with a friend/companion. If you are late for your pickup, you may drive to the nearest pickup location and board the coach. Unfortunately, “No Shows” will not be granted a refund for any portion of the tour. Please refer to the time printed and highlighted on your final confirmation and be at your pickup point at least 15 minutes prior to departure time. No changes will be made to the pickup point 7 working days prior to departure.


Passengers:

In order to provide maximum comfort for all our passengers, Peoria Charter has adopted a No-Smoking/No Alcohol policy on all PCC Tours. We will make rest stops approximately every two hours for your convenience. Appropriate clothes and shoes must be worn when attending lunch/dinner theatre shows. Be sure to wear comfortable walking shoes for all our tours. Each passenger is allowed one suitcase free of charge on extended trips. An additional carry-on bag is also permitted but must be carried by the passenger. Minimum age for passengers on PCC Tours is four (4) years of age. Special needs MUST be discussed with the office when you reserve.


Insurance:

Peoria Charter highly recommends purchasing a travel protection plan to help protect yourself and your investment from the unexpected. Consider travel protection for Trip Cancellation/Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay and more. Insurance information is enclosed with your confirmation. Mail your form and payment directly to Peoria Charter or call us a 309-688- 9523 to add this insurance to your reservation and make payment by credit card.


Cancellation/Refunds:

For Multi-Day trips, cancellations received prior to final payment will be charged a 20% cancellation penalty on the deposit paid. Once final payment is made, no refunds will be given. Trip insurance is STRONGLY RECOMMENDED. On Single Day trips, once monies are paid, no refunds will be given. Emergency Cancellation - Please call 800- 448-0572, then press extension 130 and leave a message for the tour department. Be sure to give your name, the tour name, the departure date and the reason you're cancelling and someone will get back to you on the first business day following the trip.


Gratuities:

If you feel your Driver and Tour Hosts have done an excellent job, it is appropriate to tip them. We suggest $2 per customer for the Driver & $2 per customer for the Tour Hosts on a one-day trip. We suggest $3 per customer per day for the Driver & $3 per customer per day for the Tour Hosts on multi-day trips.


Effective 07-Nov-2016
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