General Terms & Conditions

Terms and Conditions - Peoria Charter

Peoria Charter (PCC) requires that all online users register and creates a personal profile for any transactions made with PCC.


There will be NO tolerance to any users spamming PCC. Any user caught spamming will be permanently banned from all PCC sites and accounts. The user will have forfeited any monetary loss, (IE User has travel credits in account) if the user is banned from PCC sites due to breach of policy.


By registering / creating a user account with PCC, the user by default is automatically subscribed and added to all PCC mailing lists including any future mailing lists created by PCC. You may unsubscribe from these emails via the link at the bottom of any such email.


By registering / creating a personal account with PCC, you agree to all policies set forth by PCC terms and conditions. You may visit our policies page to view our travel terms and conditions contained here.


We collect information from you when you register on our site, place an order or fill out a form.


When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.


Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience. Your information helps us to better respond to your individual needs
  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs
  • To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.


We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.


We use cookies. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.


Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.


Your Consent
By continuing to use our site, you consent to our web site privacy policy.
As Well by continuing to use the site, the user agrees to any future additions and changes to PCC terms and conditions / policies.


Changes to our Privacy Policy / PCC terms and conditions
If we decide to change our privacy policy / PCC terms and conditions, we will post those changes on this page, and/or update the Privacy Policy / PCC terms and conditions modification date below.


Contacting Us
If there are any questions regarding this Privacy Policy / PCC terms and conditions you may contact us using the information below.

By Mail:
2600 N.E. Adams St.
Peoria, IL 61603

By Telephone: 800-448-0572


Effective 01-Sep-2017

Bus Tickets Terms & Conditions

Notice: In ordinance with the State of Illinois law, passengers must be accompanied by an adult if they are under the age of 17.

Refunds: All tickets are NON-REFUNDABLE. No exceptions.

Ticket transfers: A transfer fee will apply to all transferred tickets. Tickets are transferable up to 3 hours after the time of departure. Once it has been 3 hours after the departure time on the ticket, tickets are no longer transferable. Please call our 24/7 call center to transfer a ticket. Transfer fees vary based on ticket price. If the future date of travel is unknown, tickets can be put on hold and revised to accommodate future travel needs. The transfer fee must be paid before the date of departure in order for ticket to be valid for future revisions. Call our 24/7 call center for more information (800) 448-0572. All ticket transfer terms are subject to change without warning.

Luggage and carry-on: Peoria Charter allows two (2) pieces of luggage per passenger stored under the bus for free. Each customer may also bring one (1) small piece of baggage on the coach also known as "carry-on". Carry-on baggage would include items such as a backpack, small duffel bag, computer bag, shopping bag, any bag larger than a tablet. Pillows, laptops, sensitive musical instruments would not count as carry on and may be brought on board for no additional cost. Suitcases or any baggage with wheels are not considered as "carry-on” items and must be stored under the bus. Any additional baggage or carry-on will be $10.00 per item if extra luggage space is available. If the driver deems that there is insufficient space available on the coach to safely store the extra baggage, then any extra baggage may be refused. The maximum allowable weight for checked baggage is 70 pounds per individual piece of baggage. Baggage must not exceed 63 inches when adding the total exterior dimensions of the piece (length + width + height). If these quantities are exceeded, there will be a $10.00 charge for each additional checked piece, paid to the driver, if space is available.

Boarding: Please make sure you are waiting at the bus stop 15 MINUTES before your boarding time. Coach operators cannot wait for passengers that are running behind. No attempt to contact the customer will be made. Boarding will close upon Departure time. You must show the driver your boarding pass printed or on a mobile device. Photo ID is required.

Upon entering the coach: Passengers must remain on board. In the case of an emergency, or if for any reason a passenger must get off the coach, they will need to be removed from the driver’s log and all personal property must be removed from the coach. Peoria Charter and Subcontractors will not be responsible for any lost, stolen, or damaged personal belongings left on board the vehicle. If a passenger exits the vehicle and walks away from the coach, their seat may be forfeited to a standby passenger in the case of a sold out bus.

Airports and Delays: When purchasing tickets to O'Hare/ Midway Airport, please make sure you allow at least two (2) hours between your arrival time and your flight for Domestic Flights and three (3) hours for International Flights. We will not be responsible for unforeseen delays such as but not limited to: construction, weather, traffic congestion, accidents. We will not be held responsible or compensate for any late arrivals or missed connections.

Equipment: Most trips will be operated by either a Red or White charter bus, minibus or large van. BE AWARE: Peoria Charter does also use Blue or Orange buses that say "Fighting Illini" on the side and Subcontractors such as but not limited to: GoRiteway, Chicago Classic, Windy City, Lamers, Signature. We advise passengers to check with each bus that arrives to your pick up point to ensure that the proper bus is boarded. Peoria Charter reserves the right to use a motor coach, mini coach, or shuttle van. Our shuttle vans and mini coaches are not restroom equipped. If the vehicle is not restroom equipped the driver will make a restroom stop on request at the nearest available location.

Peoria Charter and Subcontractor liability is limited to cost of Peoria Charter ticket price only.
Driver has the right to refuse any passenger whose conduct is objectionable.
Any passengers requiring an ADA accessible bus, must inform us at least 48 hours prior to departure.
Our ADA lifts on our coaches have a total capacity of 400 lbs and will not function if this capacity is exceeded.
All passengers ages three (3) and up must pay full ticket fare. Anyone under the age of three (3) may ride for free, as long as a bus is used on the run (must be accompanied by an adult).
Wi-Fi is provided but not guaranteed.
By purchasing a ticket with Peoria Charter you agree to allow us to email you with news and promotional offers. You may unsubscribe from these emails via the link at the bottom of any such email.

Effective 20-Jul-2018

GENERAL PEORIA CHARTER TRAVEL POLICY

Itineraries:

The shows, attractions and meals listed on our itineraries are the ones for which we currently hold reservations. However, changes in the featured performers or availability of attractions, are changes over which we have no control. If changes occur, we will do our best to book shows/meals of comparable quality and to advise you of those changes when they happen.


Payment:

Non-Broadway Day Trips: No deposit is required however payment in full is due 60 days prior to departure. Failure to make payment 60 days prior will result in cancellation of your reservation. Broadway Day Trips: Payment is due at time of making your reservation. Multi-Day Tours: A $200 per person deposit is due at the time of making your reservation. Final payment is due 60 days prior to your scheduled departure.


Departures/Pickups:

Please indicate your choice of pickup point at the time you make your reservation. Also specify if you’re traveling with a friend/companion. If you are late for your pickup, you may drive to the nearest pickup location and board the coach. Unfortunately, “No Shows” will not be granted a refund for any portion of the tour. Please refer to the time printed and highlighted on your final confirmation and be at your pickup point at least 15 minutes prior to departure time. No changes will be made to the pickup point 7 working days prior to departure.


Passengers:

In order to provide maximum comfort for all our passengers, Peoria Charter has adopted a No-Smoking/No Alcohol policy on all PCC Tours. We will make rest stops approximately every two hours for your convenience. Appropriate clothes and shoes must be worn when attending lunch/dinner theatre shows. Be sure to wear comfortable walking shoes for all our tours. Each passenger is allowed one suitcase free of charge on extended trips. An additional carry-on bag is also permitted but must be carried by the passenger. Minimum age for passengers on PCC Tours is four (4) years of age. Special needs MUST be discussed with the office when you reserve.


Insurance:

Peoria Charter highly recommends purchasing a travel protection plan to help protect yourself and your investment from the unexpected. Consider travel protection for Trip Cancellation/Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay and more. Insurance information is enclosed with your confirmation. Mail your form and payment directly to Peoria Charter or call us a 309-688- 9523 to add this insurance to your reservation and make payment by credit card.


Cancellation/Refunds:

For Multi-Day trips, cancellations received prior to final payment will be charged a 20% cancellation penalty on the deposit paid. Once final payment is made, no refunds will be given. Trip insurance is STRONGLY RECOMMENDED. On Single Day trips, once monies are paid, no refunds will be given. Emergency Cancellation - Please call 800- 448-0572, then press extension 130 and leave a message for the tour department. Be sure to give your name, the tour name, the departure date and the reason you're cancelling and someone will get back to you on the first business day following the trip.


Gratuities:

If you feel your Driver and Tour Hosts have done an excellent job, it is appropriate to tip them. We suggest $2 per customer for the Driver & $2 per customer for the Tour Hosts on a one-day trip. We suggest $3 per customer per day for the Driver & $3 per customer per day for the Tour Hosts on multi-day trips.


Effective 07-Nov-2016