General FAQs

What services does Peoria Charter offer?
1) 14 Daily Shuttles from Central Illinois to Chicago. Click the "Buy a Ticket" section to see times or purchase tickets.
2) Charter bus rentals with drivers. Choose from three different size for your group. Click the "Rent a Bus" section for a quote.
3) Full-Service Travel Agency. Click the "Travel" section to learn more about Peoria Charter Travel's vacations.
Where do I find the time table for Peoria Charter's service between Central Illinois and Chicago?
Click the "Buy a Ticket" section and scroll down. The boxes at the bottom will give detailed information about each shuttle.
I missed the Peoria Charter bus. What should I do?
Call our 24 hour Call Center at (800) 448-0572.
Where can I find promo code discounts?
Promo codes can be found on Social Media pages or Email blasts.
What is Peoria Charter's office hours?
Office hours are Monday through Friday 8am-5pm. We can also be reached 24/7 by calling (800) 448-0572.
What different sizes of buses does Peoria Charter have?
1) 55 Passenger Bus with Restroom
2) 38 Passenger Bus with Restroom
3) 20 Passenger Executive Minibus
Does Peoria Charter have wheelchair accessible buses?
Yes. Please read the "Customers with Disabilities" tab for more information.
Where are Peoria Charter's locations?
Peoria, IL & Urbana, IL
How many buses does Peoria Charter have?
64
How Many Drivers does Peoria Charter have?
100 +
When was Peoria Charter founded?
December 1941
When will I receive my final travel documents?
You will receive your travel documents approximately 2 weeks prior to your scheduled departure.  These travel documents will include airline confirmation (if applicable), hotel information, pickup information, day by day itinerary, and general information including what to pack and wear, weather, local currency, electricity, and more.
How long does it take to get a Passport?
A new passport can take up to 8 weeks for processing.
How many checked bags am I allowed?
Please check with your specific airline for current baggage allowances.
When will I receive my flight information?
Approximately two weeks prior to departure, you will receive your travel documents.  The travel documents include airline tickets (if booked with trip), hotel information, pickup information, day by day itinerary, and general information including what to pack and wear, weather, local currency, electricity, and more.
Where can I apply for a passport?
You may obtain passport application forms from your local county clerk office or US Post Office.  Passport application forms may also be obtained online at http://travel.state.gov/content/passports/english/passports/apply.html
Will I need a visa?
Some tours require a visa.  You will be informed if one is needed.
Will I need a passport?
If you are traveling outside the United States, you will be required to present a passport.  For international travel, your passport should be valid for 6 months after your travel ends.
What is the luggage weight limit?
Most airlines have a checked luggage policy which is a limit of 50 pounds per checked bag.  Please check with your specific airline for current weight and measurement requirements.
Are there luggages fees?
Please check with your specific airline for current checked baggage fees
How many checked bags am I allowed?
One checked bag per traveler and one carry on and one personal item.
Will someone meet them at the airports?
A tour representative will meet you at the destination airport once you've cleared through customs.  You will be directed to the transportation area and driven to the hotel.  You will meet up the tour guide once arriving at the hotel.  
When do they meet up with the guide?
You will meet your tour guide once you arrive at the hotel.
Are the passengers on their own?
Passengers are responsible for arriving on time for their flights.  A tour representative will meet you at the destination airport once you've cleared through customs.  You will be directed to the transportation area and driven to the hotel.  You will meet up the tour guide once arriving at the hotel.  
Once I board the bus, can I get off to grab something or use the restroom?
Just like boarding an air plane or train, we require you to stay on the coach once you have boarded until the coach arrives at your destination. If you must get off the coach while the coach is still at the pickup location, by federal law, you must take your luggage and all personal belongings with you. Any articals left behind will be considered abandoned and turned over to law enforcement. You must then re-check in with the driver and have your luggage reloaded once you return to board the coach again. The driver will always try to depart on time and will not wait for you. Do this at your own risk.

It is recommended that you take care of all your needs before boarding the coach.
May I bring my pet on the bus?
Small animals that fit in a carrier may ride on Peoria charter buses only if a ticket is purchased for the animal. The animal carrier may be placed on a seat or on the floor in front of the seat. An animal too large to fit in a carrier or too heavy for the passenger to carry unassisted may not ride the bus.  Animals are not permitted to ride in luggage bays.  A driver may refuse to allow an animal to board in some situations (animal is aggressive, barking, causes severe allergic reaction, etc.)
Are service animals permitted on Peoria charter buses?
Yes.  There is no charge for a service animal to accompany it's  owner on a Peoria Charter vehicle.

Please note: Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.  In order to ride, these animals must follow the guidelines for pets listed above.
How is a transfer fee calculated?
$10 + Price difference in ticket price
Is there a discount for children?
Children 2 years old and younger ride for free with a paying adult. One free child per paying adult. The discount is only valid if transportation is done using a bus. Discount does not apply if a shuttle van is being used. For more information or to see if a van or bus is being used for your trip, call our 24 hour call center at (800) 448-0572.
Can I book a ticket over the phone?
Yes, bookings can be made with the 24 hour call center by calling 800-448-0572. Bookings over the phone have a $3 Administration Fee. Special accommodations are available for customers who are visually impaired. See "Customers with Disabilities" tab for more information.
What should I do if I have a question and the office is closed?
Call the 24 hour call center at (800) 448-0572.
How old do you have to be to ride the bus alone?
In ordinance with the State of Illinois law, passengers must be accompanied by an adult if they are under the age of 17.
How much baggage can I bring?
Peoria Charter allows two (2) pieces of luggage per passenger stored under the bus for free.
Each customer may also bring one (1) small piece of baggage on the coach also known as "carry-on".
Carry-on baggage would include items such as a backpack, small duffel bag, computer bag, shopping bag, any bag larger than a Tablet.
Pillows, Laptops, sensitive musical instruments would not count as carry on and may be brought on board for no additional cost.
Suitcases or any baggage with wheels are not considered as "carry-on” items and must be stored under the bus.
Any additional baggage or carry-on will be $10.00 per item if extra luggage space is available.
If the driver deems that there is insufficient space available on the coach to safely store the extra baggage, then any extra baggage may be refused.
The maximum allowable weight for checked baggage is 70 pounds per individual piece of baggage.
Baggage must not exceed 63 inches when adding the total exterior dimensions of the piece (length + width + height).
If these quantities are exceeded, there will be a $10.00 charge for each additional checked piece, paid to the driver, if space is available.
Is my ticket refundable or transferable?
All tickets are non-refundable.  Tickets can be transferred as long as the departure date and time has not passed. The departure time and date are specified on the ticket. We understand that sometimes it can be difficult to make a phone call whether your stuck on a plane or your phone is low on battery. For this reason we allow a grace period after a ticket departure time has elapsed.

A passenger boarding our coach at an airport (Midway, or O'Hare) has 3 hours after his/her ticket boarding time has passed to call in and successfully transfer the ticket.  

A Passenger boarding our coach at a non airport stop (Any other stop) has 30 min after his/her ticket boarding time has passed to call in and successfully transfer the ticket.

A transfer fee will be charged.  Tickets can be transferred by calling the 24 hour call center (800) 448-0572.
What if my plane is delayed and I miss my bus?
Please call the 24 hour call center and explain the situation to the customer service representative.
Can I still buy a ticket if I don't have cash and online ticket sales have ended?
Call the 24 hour call center (800) 448-0572.  If space is available, you can use your credit card over the phone to purchase a ticket.
Are ADA Wheelchair Lift Equipped buses available?
Yes. Please call the 24 hour call center (800) 448-0572 at least 48 hours before the departure time.
ADA Passengers who are able to board the coach without using the wheel chair lift and wishes to stow the chair under the coach as luggage must also call in 48 hours prior as Peoria Charter uses a variety of different size vehicles, some may not have the luggage space to store a collapsible or non collapsible wheel chair. In these situations, the passenger may be required to board a different run (without a transfer fee) or find a different method to transport the wheel chair in order to comply with Federal DOT safety regulations.   See "Customers with Disabilities" tab for more information.
What do I do if I lose my ticket?
Customers can show the ticket on their smart phone or tablet to the driver.  Call our 24 hour call center (800) 448-0572 if you need another ticket sent to your email.
Can tickets be bought using cash?
Yes.  We recommend calling the 24 hour call center (800) 448-0572 to ensure there will be seats available to purchase.
Are you allowed to use electronic cigarettes?
The use of electronic cigarettes is not allowed.
What if I have an emergency and the office is closed? (Mon- Fri after 5PM / Weekends)
We have a 24/7 call center that will be available for you to contact. in the event of an emergency please call 1-800-448-0572. A member of management will respond to you as soon as possible.
What if our bus breaks down on a trip?
Peoria Charter will work hard to ensure your group is back on the road as soon as possible.  We are part of IMG, International Motorcoach Group. This group is a partnership between many of the top bus companies across the country.  We are committed to dropping everything to help each other out in case of emergency. We have a 24 hour technician and manager that are committed to doing what is necessary to get your group to their destination.
How do I get a copy of Peoria Charter's Certificate of Liability?
Request this from your Charter Representative.
What if I have to make changes to my itinerary?
Any change to the itinerary after the final due date must be given to your charter representative.  No changes can be made verbally or directly to the driver.  Any changes must be approved by your Charter Representative and the Safety Director.
How do I make a good itinerary?
The itinerary will go directly to the driver.  It is important to put as much information as possible for your trip. If you would like an itinerary template contact your Charter Representative.  Make sure to include all times, stop locations, special instructions, and required amenities.
When is my itinerary due?
The itinerary is due two weeks prior to departure.
What if I have to cancel my charter bus?
A cancellation before final payment (two weeks before departure) will result in the loss of the 10% deposit.  A cancellation after the final payment will result in the loss of full payment.
How does payment work?
A 10% non-refundable deposit is due at the time of booking.  Full payment is due two weeks prior to departure.  Contractual agreements may have different terms.
How is pricing configured?
Pricing is based mainly on the amount of miles traveled and availability of coaches. Other factors include: drivers needed, amount of coaches, amenities requested, size of coaches, and days of travel.
May I bring my pet on the bus?
Small animals that fit in a carrier may ride on Peoria charter buses only if a ticket is purchased for the animal. The animal carrier may be placed on a seat or on the floor in front of the seat. An animal too large to fit in a carrier or too heavy for the passenger to carry unassisted may not ride the bus.  Animals are not permitted to ride in luggage bays.  A driver may refuse to allow an animal to board in some situations (animal is aggressive, barking, causes severe allergic reaction, etc.)
Are service animals permitted on Peoria charter buses?
Yes.  There is no charge for a service animal to accompany it's  owner on a Peoria Charter vehicle.

Please note: Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.  In order to ride, these animals must follow the guidelines for pets listed above.
Booking Ticket Online and Over the Phone
Customer who are visually impaired or have a disability that prevents purchasing of tickets through PeoriaCharter.com can call the 24 hour call center at 800-448-0572 to book a ticket. Please let the call center employee know that the website cannot be used due to a disability. The Administration Fee for booking over the phone will be waived.
Customers with Disabilities
Peoria Charter is fully committed to providing all customers with disabilities a pleasant and convenient experience. Our drivers and customer service representatives are available to meet the needs of customers with disabilities.  The types of assistance that we are more frequently asked to provide involve boarding and de-boarding, luggage, transfers, and stowage and retrieval of wheeled mobility devices.  This service is provided during transfers, meal and rest stops and other times as reasonably requested.  We are happy to assist you whether you are traveling alone, using various wheeled mobility devices, or being accompanied by a service animal.
Bus Shuttle ADA Wheelchair Lift Requests
Please contact the 24 hour call center (800) 448-0572 at least 48 hours before departure to request a bus with an ADA wheelchair lift.  Notifying us further in advance will help to ensure availability of our ADA Lift coaches.
ADA Passengers who are able to board the coach without using the wheel chair lift and wishes to stow the chair under the coach as luggage must also call in 48 hours prior as Peoria Charter uses a variety of different size vehicles, some may not have the luggage space to store a collapsible or non collapsible wheel chair. In these situations, the passenger may be required to board a different run (without a transfer fee) or find a different method to transport the wheel chair in order to comply with Federal DOT safety regulations.    See "Customers with Disabilities" tab for more information. All Peoria Charter drivers are trained to operate wheelchair lifts on ADA coaches.  The maximum wheelchair lift capacity weight is 400 lbs (Wheelchair + passenger).  In order to ensure the safety of all passengers on board, we ask that the wheeled mobility device be secured by the driver to the floor while the coach is in motion.  This will help avoid any uncomfortable movements or sliding during transportation.
Renting an ADA Equipped Coach
Please let the charter representative know at the time of booking that the coach being rented needs to be ADA Lift Equipped.  Please contact the charter representative for an accurate carrying capacity for a lift-equipped coach.  Each ADA equipped coach can only accommodate two passengers traveling in a wheeled mobility device.  All Peoria Charter drivers are trained to operate wheelchair lifts on ADA coaches.  The maximum wheelchair lift capacity weight is 400 pounds (Wheelchair + passenger).  In order to ensure the safety of all passengers on board, we ask that the wheeled mobility device be secured by the driver to the floor of the coach.  This will help avoid any uncomfortable movements or sliding during transportation.
Assistance in Boarding and De-Boarding
Peoria Charter personnel can assist with getting on and off the bus, including help with luggage and storage and retrieval of wheeled mobility devices.  Please ask your driver or a customer service representative at the terminal for assistance and remind the driver during your trip if you require assistance.  PCC will grant all requests which are reasonable and safe.
Storing and Handling tour Wheeled Mobility Device
If a customer decides not to travel in his/her wheeled mobility device, it may be stored inside the bus if it fits and can be safely stowed. Peoria Charter drivers are only permitted to lift 50 pounds.  In a case where a wheeled mobility devise is over 50 pounds, an ADA Lift equipped bus is needed.  Wheeled mobility devices that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible.
The maximum dimension of the baggage compartment is 33" x 33" x 48".  The maximum weight limit for storing a wheeled mobility device is 50 pounds.  Please allow sufficient time for stowing any wheeled mobility devices.  This will assist in preventing delays in the departure of the bus.
Traveling Alone
You may travel alone only if you are able to travel independently and do not require assistance of a personal nature such as help using the restroom, dispensing medication or constant care during travel.  Peoria Charter is not equipped to provide this type of assistance.  If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans.
Assistance at Stops
Peoria Charter will assist you with any reasonable request during a stop.  You should remind the driver that you need assistance and the type of assistance you require.
Traveling with a Service Animal
At Peoria Charter, customers with disabilities accompanied by a legitimate service animal are welcome.  The service animal is the responsibility of its owner and must be under the control of its owner at all times whether by leash, harness or carrier.  The service animal must ride in the bus within the customer’s space.  The service animal may not travel in the aisle or occupy a seat. Peoria Charter reserves the right to refuse passage to any service animal that poses a direct threat to the health and safety of other customers or PCC personnel.
Oxygen / Respirators / Medication
Portable oxygen and respirators may accompany you on Peoria Charter Coach.  A maximum of four (4) canisters may travel with the customer - two (2) aboard the bus and two (2) in the baggage compartment.  The maximum dimension for each container may not exceed 4.5" H x 26" L.  Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route.  Oxygen canisters stored in the baggage compartment must be in protective cases with safety caps on the valves.