Notice: In accordance with the State of Illinois law, passengers must be accompanied by an adult if they are under the age of seventeen (17).

Refunds

All tickets are NON-REFUNDABLE. No exceptions.

Ticket Transfers/Credits

A transfer fee will apply to all transferred tickets.

Tickets are transferable/creditable up to two (2) hours after the posted Departure times for all Daily Schedule Stops. Once the above allowed time has passed, tickets are no longer transferable or creditable. Tickets can be transferred online from the original Boarding Pass that is e-mailed to the customer, over the phone with a Call Center Representative, or in person with a Daily Schedule Driver. Transfer fees vary based on ticket price.

If the future date of travel is unknown, tickets can be converted into Peoria Charter Credits that can be used towards a new ticket purchase in the future. The Credits issued will be for the amount paid on the original ticket minus the transfer fee. Credits must be applied towards a new ticket within ninety (90) days of the original travel date.

Call our 24/7 Call Center at (800) 448-0572 for more information. All Ticket Transfer/Credit terms are subject to change without warning.

Luggage and Personal Items

Boarding

Please make sure you are waiting at the bus stop fifteen (15) MINUTES before your Departure time. Coach operators cannot wait for passengers that are running behind. No attempt to contact the customer will be made, nor is the Driver required to make an announcement before departure.

Boarding will close five (5) minutes before Departure time.

You must show the driver your boarding pass printed or on a mobile device with the QR code easily readable. Photo ID is required.

Once boarding has closed, no additional passengers will be permitted to board the vehicle.

Upon Entering the Vehicle

Passengers must remain on board. In the case of an emergency, or if for any reason a passenger must get off the vehicle, they will need to be removed from the driver's log and all personal property must be removed from the vehicle.

Peoria Charter and subcontractors will not be responsible for any lost, stolen, or damaged personal belongings left on board the vehicle. If a passenger exits the vehicle and walks away from the vehicle, their seat may be forfeited to a standby passenger in the case of a sold out vehicle.

Airports and Delays

When purchasing tickets to O'Hare or Midway Airport, please make sure you allow at least two (2) hours between your Peoria Charter arrival time and your flight departure time for Domestic Flights and three (3) hours for International Flights.

We will not be responsible for unforeseen delays such as but not limited to: construction, weather, traffic congestion, accidents. We will not be held responsible or compensate for any late arrivals or missed connections.

Items with Lithium Batteries

Per Department of Transportation, anything containing a lithium battery - such as, but not limited to, a motorized wheelchair/scooter, motorized bicycle, laptop, etc. - cannot be stored in the luggage bay below the vehicle. If the lithium battery can be removed from the device and brought into the cabin of the vehicle with regulated temperatures, then the device may be stored in the luggage bay below.

Vehicle Equipment

Most trips will be operated by a Red or White motorcoach, mini coach bus, or shuttle van.

BE AWARE: Peoria Charter uses Blue or Orange buses that say "Fighting Illini" on the side, Red or White buses that say "Bradley Braves", and Subcontractors such as but not limited to: Signature, Wiersema, GoRiteway, Green River, M&M Limo, Chicago Motor Coach, Windy City, Chicago Classic Coach, ABC Transportation, Aries, Flash Limo.

We advise passengers to check with each bus that arrives to your pick up point to ensure that the proper bus is boarded. Peoria Charter reserves the right to use a motorcoach, mini coach bus, or shuttle van.

Our shuttle vans and mini coaches are not restroom equipped. If the vehicle is not restroom equipped the driver will make a restroom stop on request at the nearest available location.

Video & Audio Recording

All Peoria Charter vehicles are under 24 hour audio and video recording. By purchasing a ticket and using our transportation services you agree to be audio and video recorded.

Suspected Fraud and Compromised Accounts

Peoria Charter reserves the right to temporarily suspend user's ability to use Peoria Charter's services if it or its third party vendors suspect the user's account is compromised or fraud is being committed. If your account gets temporarily suspended please contact [email protected].

Pet Policy

Small animals that fit in a carrier may ride on Peoria Charter buses only if a ticket is purchased for the animal. The animal carrier may be placed on a seat or on the floor in front of the seat. Any animal too large to fit in a carrier or too heavy for the passenger to carry unassisted may not ride the bus. Animals are not permitted to ride in luggage bays.

A driver may refuse to allow an animal to board in some situations (animal is aggressive, barking, causes severe allergic reaction, etc.)

Additional Terms

Peoria Charter reserves the right to adjust passenger tickets to other routes if a route has not met the minimum ridership forty-eight (48) hours before first departure time.

Peoria Charter and Subcontractor liability is limited to the cost of the Peoria Charter ticket price only.

Drivers reserve the right to refuse any passenger whose conduct is objectionable.

In order to provide maximum comfort for all our passengers, Peoria Charter has adopted a No Smoking/No Vaping/No Alcohol policy on all Schedule Runs.

Any passengers requiring an ADA accessible motorcoach must inform Peoria Charter at least forty-eight (48) hours prior to departure. ADA lifts on our coaches have a total capacity of four hundred (400) lbs. and will not function if this capacity is exceeded.

All passengers ages three (3) and up must pay full ticket fare. Anyone under the age of three (3) may ride for free as long as a full-size motorcoach bus is used on the run and must be accompanied by a fare-paying adult.

Wi-Fi, charging outlets, and restrooms are typically provided but not guaranteed.

By purchasing a ticket with Peoria Charter you agree to allow us to email you with news and promotional offers. You may unsubscribe from these emails via the link at the bottom of any such email.

Effective 08-Aug-2023

Itineraries

The shows, attractions and meals listed on our itineraries are the ones for which we currently hold reservations. However, changes in the featured performers or availability of attractions, are changes over which we have no control. If changes occur, we will do our best to book shows/meals of comparable quality and to advise you of those changes when they happen.

Payment

Non-Broadway Day Trips: No deposit is required however payment in full is due 60 days prior to departure. Failure to make payment 60 days prior will result in cancellation of your reservation.

Broadway Day Trips: Payment is due at time of making your reservation.

Multi-Day Tours: A $200 per person deposit is due at the time of making your reservation. Final payment is due 60 days prior to your scheduled departure.

Departures/Pickups

Please indicate your choice of pickup point at the time you make your reservation. Also specify if you're traveling with a friend/companion. If you are late for your pickup, you may drive to the nearest pickup location and board the coach. Unfortunately, "No Shows" will not be granted a refund for any portion of the tour. Please refer to the time printed on your original confirmation as that is the departure time.

Passengers

In order to provide maximum comfort for all our passengers, Peoria Charter has adopted a No Smoking / No Vaping / No Alcohol policy on all PCC Tours. We will make rest stops approximately every two hours for your convenience. Appropriate clothes and shoes must be worn when attending lunch/dinner theatre shows. Be sure to wear comfortable walking shoes for all our tours. Each passenger is allowed one suitcase free of charge on extended trips. An additional personal item is also permitted but must be carried by the passenger. Minimum age for passengers on PCC Tours is four (4) years of age. Special needs MUST be discussed with the office when you reserve.

Insurance

Peoria Charter recommends purchasing a travel protection plan to help protect yourself and your investment from the unexpected. Consider travel protection for Trip Cancellation/Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay and more. Insurance information is enclosed with your confirmation. If you would like to enroll, mail your form and payment made out to Peoria Charter directly to Peoria Charter or call us a 309-688-9523 to add this insurance to your reservation and make payment by credit card.

Cancellation/Refunds

For Multi-Day trips, cancellations received prior to final payment will be charged a 15% cancellation penalty on the deposit paid. Once final payment is made, no refunds will be given. On Single Day trips, once monies are paid, no refunds will be given.

Emergency Cancellation - Please call 800-448-0572, then press ext. 130 and leave a message for the tour department. Be sure to give your name, the tour name, the departure date and the reason you're cancelling and someone will get back to you on the first business day following the trip.

Gratuities

If you feel your Driver and Tour Hosts have done an excellent job, it is appropriate to tip them. We suggest $3 per customer for the Driver & $3 per customer for the Tour Hosts on a one-day trip. We suggest $4 per customer per day for the Driver & $4 per customer per day for the Tour Hosts on multi-day trips.

Effective 09-Jun-2021

Booking and Payment

• Private Rides must be booked and paid before 24 hours of your departure time
• After requesting a Private Ride by filling out the form on peoriacharter.com, We verify time(‘s), destination(‘s), date(‘s) and driver/vehicle availability. Should any of those details be incomplete or pose a problem to our availability you will be emailed details on issues with the request. Once those issues are resolved the trip will either be approved or denied.
• Your Private Ride is not confirmed until payment is received.
• Your Private Ride request and invoice will be canceled if your payment is not received before 24 hours of your scheduled trip.
• You can always request another Private Ride provided it is more than 24 hours before the time of the trip
• ou are not committed to the private ride unless payment has been made, The invoice serves as a quote as well as a payment portal.

Boarding Your Private Ride

• Prior to Boarding, you will be sent Information on the vehicle, as well as your driver’s Information.
• Before you board the vehicle, please confirm your driver is a vehicle operator from Peoria Charter or Signature Transportation Group.
• If you have any questions as to the identity of your Driver, please call 1-800-448-0572 at any time
• Please do NOT board the vehicle before confirming the identity of your Driver
• Prior to Boarding, you must present a valid ID (Drivers License, State ID, School ID, or Passport) to Board the Private Ride. Boarding can be refused if you do not have a valid ID or refuse to present one, with no refunds provided.
• All Peoria Charter vehicles will have the Peoria Charter Logo or a Signature Transportation Group Logo on the side panel, rear of the vehicle, or rear window
• If none of these markings are visible Call the office (800)448-0572 to verify the vehicle before attempting to board.

Cancellation Policy for direct service to and from Chicago

• Once you book your Private Ride, there is a non-refundable $35 cancellation fee.
• You can cancel your Private Ride up to 6 hours before your scheduled pickup time for a refund minus the non refundable $35 mentioned above.
• Canceling within 6 hours of your pickup time, Private Ride will assess how far the driver has driven and the passenger will be charged for the time of the driver at $65 an hour plus the $35 non refundable.
• All fees are non negotiable

Tiers of Private Rides

• As of 6-7-2023 we offer several vehicle types for private rides.
• Each vehicle features a different price point for both Flat Rate and Hourly.
• Pricing and Vehicle Options are Featured on our website peoriacharter.com/privaterides
• Any Vehicle May be subject to an Additional fees based on the location's requirements. This will be included up front as part of the initial bill.

Airport / Suburb Transfers

• To and from any of our regular bus stops in Chicago to Urbana Champaign / Bloomington-Normal / Peoria Would be a flat rate
• Our Standard Stops are currently, Accessible on our website peoriacharter.com/findmystop

Custom Rides

• Rates vary based on vehicle and the total time billed is based on time taken.
• Custom trips are billed for the amount of time the driver works that day rounded to the nearest hour
• There is a minimum of 3 Hours for any private ride.
• The drivers time includes a 1 hour Pre-Trip & Post-Trip

Pick-Up and Drop-Off Locations

• Private Rides will only pick up and drop off at the designated pickup locations as outlined in the original request / bill.
• If the passenger(‘s) wishes to change the destination on the day of the trip we will have to recalculate the trip price and any difference in price will be billed out and must be paid before the driver takes the passengers to their new destination or picks them up from their new destination.
• Custom addresses are allowed however should there be any obstacles (road closures, police/fire/rescue activity , ETC) at the location of pick up or drop off the driver may have to drop you at the nearest safe location.
• Private Rides reserves the right to refuse going to a custom address on campus if safety is an issue, In this case the driver will drop off the passenger at any of the designated campus drop off locations of Peoria Charter’s regular bus stops

Pick-Up time window for airports

• When booking a Private Ride from a Chicago Airport the passenger must give the driver a time window of 1 hour. The driver will wait until the end of the time window. The driver will then attempt to contact the passenger via the contact information provided by the passenger - our drivers can only contact domestic phone numbers, no international calls will be made.
• The driver will also have your email, if this email proves to be the only means of communication please convey this at the time of booking so the driver can be made aware.
• The passenger will be billed $25.00 for every half hour after the specified time window for the next 2 hours. After that the driver will return home.
• If the passenger does not show up to the pickup location after 2 hours and the driver is unable to reach the customer via the contact information provided by the customer, we will consider the ride abandoned by the customer and no refund will be issued.

Pick-Up Time Window for Non-Airport Stops or Custom Addresses

• Booking for a non-airport stop or custom location, the passenger must give the driver a time window of 30 minutes. The Driver will wait until the end of the time window. The driver will then attempt to contact the passenger via the contact information provided by the passenger.
• The passenger will be billed $25 for every half hour after the specified time window for the next 2 hours. After that the driver will return home.

Items Not Allowed on Private Rides

Open alcohol and smoking / vaping of any substance is not allowed on Private Rides. Private Rides reserves the right to refuse service to the passenger for any illegal substance if found on the passenger without a refund.

Items such as: Weapons, narcotics, will not be allowed on Private Rides. Registered firearms must be packed away in a luggage or suitcase before boarding.

Clean-Up Fees / Damage Fees

Any mess left behind by the passenger that requires cleaning such as but not limited to, spills of food or drinks, bodily fluids, etc.The passenger will be charged a cleanup fee based on our assessment and billed accordingly.

Luggage Policy

You can bring as much luggage as the van will hold in the rear trunk compartment. Ideally no more than 4 to 5 pieces of luggage for one person and up to 2 to 3 pieces of large luggage per passenger.

The Transit Van however can take 12 pieces of luggage, and 6 carry-on items.

Please note that we do not haul furniture, appliances, or anything that does not fit in a piece of luggage.

Private Ride will not tie or haul any items on the roof. All doors must be able to shut after luggage is loaded in order for Private Ride to depart. The driver is not required to assist in the loading of luggage for the reason of safety. Should you require assistance you may request it but the driver is not required to do so. All exit points must be accessible by all passengers in case of emergencies and can not be obstructed by luggage or other obstacles. The driver's area is not for passengers or their luggage.

Video & Audio Recording

All Peoria Charter vehicles are under 24 hour audio and video recording. By booking a Private Ride and using our transportation services you agree to be audio and video recorded. These recordings are only used should an incident occur.

COVID 19 Policy

If you wish to continue wearing a mask this is acceptable, If you wish for your driver to wear one you may request this of the driver. The driver has the right to refuse. All drivers get regular physicals and are mindful of their health.

Passengers booking Private Rides must be over 17 years of age unless accompanied by an adult per State of Illinois Law. Terms and Conditions may be subject to change without notice

Effective 05-July-2023